LOWONGAN KERJA TERBARU DI PT XL AXIATA Tbk (XL) 2011 UNTUK AREA JAKARTA

PT XL Axiata Tbk. ('XL') was established on 8 October 1989, under the name PT Grahametropolitan Lestari. XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services.


Partnership Specialist - Jakarta


Responsibilities

* The XL Innovation Lab is looking for a commercially-savvy Local/ Global Partnership Specialist to build and strengthen our relationships with Indonesian Internet content and communication players, including Internet sites, application developers, major retailers, utilities and entrepreneurs and also with the world’s major communication and content players, including the likes of Google, Microsoft, Yahoo, Facebook and Skype.
* Through industry scouting and partner interaction the partnership specialist will shape the roadmap of XL Innovation. This role will manage all commercial activities between XL Axiata and a range of Indonesian players. Essential to the role will be the ability to run a program to support and develop and select players to partner with XL for launching ideas and services to the Indonesian market.
* The partnership specialist will also help define new product opportunities, shaping and channeling initial concepts through to product and planning teams and managing the commercial negotiations and terms for joint products


Requirements

* Bachelor's degree in Business, Marketing, Economics, supported by strong business development experience in a relevant sector – telecoms, IT, management consulting
* A proven track record of managing strategic relationship and delivering high profile agreements between telecom and Internet players
* A strong network of partners across the Indonesia Mobile and Internet market
* A thorough understanding of the telecoms and internet industries, including good knowledge of mobile products
* Strong project management skills
* Solid interpersonal and communications skills
* Familiar with Microsoft Office package (Word, PowerPoint Access)
* Fluent in English
* Closing date: April 2, 2011


APPLY ONLINE HERE

Customer Facing Specialist - Jakarta

Responsibilities

* Design the strategy for implementing people, process and tools change customer end-to-end touchpoints with Customer Service(XLC and CC)
* Design the alignment strategy and governance of customer end-to-end touchpoints with support function within Customer service and also with other related department within XL organization
* Determine standards, set policies and build monitoring mechanism for frontliner
* Develop hypotheses on improvement initiatives from analytical insight
* Follow-up with business/functional owners to ensure improvement initiatives are end-to-end and action log progress is on schedule
* Provide feedback on internalizing and implementing key learnings into XL SOPs
* Closed loop improve internal Customer Service framework based on key learnings


Requirements

* At minimum S1 degree from accredited university with strong academic performance
* At minimum 5 years of working experience, min 2-3 years in customer-centric back-end role (strategy/business process redesign)
* Strong customer and service orientation
* Project management skill
* Understanding end to end business process
* Closing date: April 25, 2011
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